Understanding our stakeholder needs and expectations is a must for us to perform in the best possible way. Our main stakeholders are our employees, customers, shareholders, investors, suppliers and dealers. Other stakeholder groups include research and educational institutions, industry associations, local communities and the media. Our main stakeholders are identified based on both their potential influence on us and our potential impact on them.
Kalmar upholds an open and transparent dialogue with its stakeholders by actively responding to information requests and by proactively providing information on its website, during meetings and exhibitions, in social media and through various forms of direct communication. Ongoing dialogue and collaboration with stakeholders enables us to identify opportunities to create value and provide input for setting sustainability targets. With transparent reporting stories, articles and other communication content in digital channels, we can increase awareness of the industry’s role in sustainable development, both internally and within key stakeholder groups. Kalmar also emphasises the importance of sustainable and innovative solutions in its marketing and communications content. Integrity, fairness, and compliance with stock exchange rules guide all our communications.
| Stakeholder |
Examples of engagement |
Purpose and outcome of the engagement |
| Customers |
- Collecting customer feedback is a key element of the strategy
- Maintaining an active dialogue with customers through direct meetings, marketing, extranet, newsletters, and social media
- Visiting customers to understand their business and needs
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| Employees |
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Employee and leadership development through collaboration and dialogue
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Regular discussions between managers and their team members
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Townhall and personnel meetings
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Kalmar’s human resources information system for processing information
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Intranet for improving collaboration and distributing information
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Annual and quarterly employee engagement surveys
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Annual performance and development dicussions
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Kalmar’s learning platform for training and collaboration
|
- Good leadership, diversity and inclusion drive innovation and growth, as people feel safe to reveal their knowledge and talents
- LEAN-culture, where the ultimate goal is to create a culture of continuous improvement where everyone is involved in making things better
- Fair opportunities and zero tolerance for discrimination
- Safer working conditions lead to more efficient operations
|
| Shareholders and investors |
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Financial communication and disclosure
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Investor engagement
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Processing and responding to investor requests
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Events, meetings and roadshows
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Social media
|
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Creating shareholder value
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Transparent communication
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Growing interest for sustainable solutions and the eco portfolio
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Ethical business practice
|
| Suppliers |
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Supplier requirements
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Supplier self-assessments, including dialogue around needed improvements
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Audits, including employee interviews and follow ups accordin to corrective action plans
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Risk mitigation: avoid negative impacts on human rights
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Proactively secure access to fossil free steel
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Aligned sustainability targets
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| Dealers |
- Dealer onboarding, including risk assessments
- Active dialogue through trainings, joint events and regular meetings
- Bi-annual dealer events
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- Aligned targets
- Improved dealer satisfaction
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